Contact & Hours

Main Phone: (833) 769-3710
Options Department Email Hours (M-F)
#1 Lock Desk / Pricing 7 - 5 (PT)*
#2 Broker Operations Manager (BOM) Refer to your assigned Broker Ops Manager 7 - 5:30 (PT)
#3 Account Executives (Sales) 7 - 5:30 (PT)
#4 Closing Refer to your assigned Closer 7 - 5:30 (PT)
#5 Technical Support | POWER Portal 7 - 5:30 (PT)
Email Only Client Admin (Broker Approvals) 7 - 5:30 (PT)
*Loans can be locked in the POWER portal until midnight (PT)
Pre-Delivery?
Call your Account Executive:
(833) 769-3710 - Option 3
Broker approval requirements, onboarding & portal training, product overview, pricing policy, and general questions.
Loans in Process?
Call your Broker Operations Manager:
(833) 769-3710 - Option 2
Loan Status Inquiries, Rebuttals/Escalations, Pipeline Management/Reporting, Underwriting and Closing questions.
How to Get in Touch

(866) 407-3669 (Monday - Friday 7:00am - 5:30pm Pacific Time)

Mailing Address:

PennyMac Broker Direct
112 Lakeview Canyon Rd., Ste. #130
Thousand Oaks, CA 91362

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Lock Desk Holiday Hours

Team Holiday Date Email Support Phone Support Portal Lock Ability Contact Info

Early Close: Portal will have normal lock hours, but phone support will close at 3pm PT.

If issues arise, please contact the lock desk via email at .